Customer Service Manager
職種 | カスタマーサービス | 年収 | 700-1000万円 |
雇用形態 | 正社員 | 日付 | 2010-11-10 |
地域 | 関西地方 | 参照番号 | TZE 2956920 |
概要
Set up new CS Department
会社概要
Global Consumer company with strong presence in Japan, Europe and the US. They are a dynamic firm that believes in bringing attractive, high quality products to their customers. Currently they are rebuilding their operations and need talent, free thinking individuals to help bring their company up to the next level.
職務内容
- Manage up to 10 Customer Service Reps and be responsible for their overall performance etc.
- Improve customer and price file structures
- Develop customer satisfaction and metrics tracking / reporting
- Improve in internal communication within related group companies
- Bringing together the systems and resource capabilities of the individual and key personnel to achieve the goals of the organization while reducing overall cost of doing business.
- Coordination of interdepartment communication, and communication with vendors and customers.
- Set up feedback channels to ensure that vital processes and communications are working.
- Short and long range strategic planning
- Develop situational analysis, business performance analysis, strategic objectives, tactical plans, critical success factors, as well as budgeting.
応募条件
- Ability to collect and analyze customer service data
- Experience setting up new customer service division in the consumer industry would be attractive
活かせる経験
- Minimum 5 yrs management exp in Customer Service
- Consumer industry related experience is a must
求める人物像
- Excellent problem solving skills
- Can handle a high degree of stress
待遇・福利厚生
Standard Social insurance, commuting allowance etc.
* Holidays: National holidays + paid holidays, sick leave
その他
Customer Service Manager